Shipping

Shipping Rates

Domestic shipping is provided by FEDEX 
International shipping is provided by UPS

All shipments utilize express services.

Free shipping is applied automatically on all orders in North America, exceeding $149, before taxes after applicable discounts. 

Note: Shipping rates in Canada may vary based on the day and order.

Please note: we are not responsible for any additional customs charges or fees once your package has left our facility. Customs charges and fees are the sole responsibility of the purchaser. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs. Customers have up to a maximum of ninety (90) days from the date the order was made to claim their package was lost in order to receive any sort of compensation regarding their order.

Delivery Confirmation

You will receive an order and shipping confirmation, complete with a tracking number, once Sugarlash PRO™ has dispatched your order.

Once delivery confirmation becomes available, Sugarlash PRO™ is no longer liable for any lost, stolen, or misplaced packages. It is the purchaser's responsibility to provide an accurate address and contact information. For inquiries related to shipping, lost, or stolen packages, please contact the delivery company directly.

FEDEX contact: 1 (800) 463-3339
UPS contact: 1 (800) 742-5877

Join UPS My Choice® free and manage all your shipments from one dashboard. Get visibility and control, including status notifications and updates. https://www.ups.com/us/en/track/ups-my-choice.page 

Liquids

All shipments containing Liquids (Signature Bond Adhesive, Bond Noir Adhesive, Naked Bond Adhesive, Lash Lift Adhesive, Lash Lift Solutions, etc.) require a signature upon delivery for your protection. Please ensure delivery to a location where you can sign for the package. To waive the signature requirement, contact the delivery company, but be aware that this action forfeits any insurance on your Sugarlash PRO™ package. — Be aware if you have given permission for the delivery company to waiver a need for a signature in the past. 

Local Pickup

Pickup orders are ready for pickup the following business day.  Please note: the cutoff time to order is 10:00 AM MST the day prior to pickup.

Pickup times are Monday to Friday, from 9:30 AM to 3:00 PM MST, at 8452 Roper RD NW, Edmonton, AB T6E 6W4. Please proceed to the front door for pickup.

Out Of Stock Merchandise

If an item you ordered is or becomes out of stock, our team will promptly notify you. You will then have the option to receive a refund or choose an alternative product available at that time.

Cancellations

Orders can be canceled until 9:00 AM MST on the following business day. Once an order has been shipped, it cannot be canceled or retrieved.

Damaged / Missing Merchandise

Kindly inspect all packages promptly upon delivery. If you suspect an item is damaged or missing, please notify us via email within twenty-four (24) hours of receiving the product. We may need to contact the courier for damage inspection and initiate a claim. Retain all original packing materials for claim purposes. In all instances, merchandise must be returned along with packaging materials. Sugarlash PRO™ retains the right to either replace the item or provide Lash Cash credit towards other products. Please note that no returns will be accepted without prior authorization from our customer service team.