The Key To Clear Communication: Consultations!
Think of a lash consultation as a pre-game strategy session, before a successful appointment. It's your chance to not only understand your client's desired lash look but also to set realistic expectations and ensure you both leave happy. Skipping this crucial step is like building a house without a blueprint - chaos is inevitable!
Why Consultations Are A MUST:
- Manage Expectations: Everything is laid out on the table to ensure you’re both on the same page.
- Builds Trust: The questions you ask and the suggestions you make, show you care about your client's needs and preferences.
- Personalized Service: Allows you to tailor your application to create the perfect lash look for your client.
- Improves Customer Loyalty: The quality of the appointment, starting with the consultation will make your clients want to come back to YOU.
Here's a breakdown of essential questions to ask during every consultation:
- Lash History
“Have you had lash extensions or a lash lifts in the past? If so, what did you like/dislike about them?” Learning from their past experiences allows you to avoid making the same mistakes or creating a similar style (with improvements). This intel is gold!
- What's the Occasion?
"Are you getting lash extensions for a special occasion like a vacation or wedding?” This helps you understand their needs. A bride might want a more dramatic look, while someone going on a beach vacation might prefer something natural and low-maintenance.
- Dream Lash Vision
“Do you have a specific look in mind? Can you describe it to me?” Encourage them to bring pictures or describe the style they're after (natural, cat-eye, dramatic). This helps you gauge their expectations and recommend suitable options.
- Spectacle Savvy
“Do you wear glasses?" This is crucial for choosing appropriate lengths. Long lashes can brush against glasses and cause discomfort or even damage the extensions.
- Keep It Clear & Concise!
Resist the urge to overwhelm your client with technical jargon about curls, diameters, and lengths. Instead, guide them based on their eye shape and desired look. For example:
- "For your almond-shaped eyes, a cat-eye style with longer extensions at the outer corners would be stunning."
- "Since you prefer a natural look, I recommend a classic set with lengths that complement your eye shape."
By taking the time to ask the right questions, you'll not only create stunning lashes but also build lasting relationships with your clients. Good luck on your next appointment!
