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FAQ

SHIPPING & RETURN
What shipping company do you use?

International Orders are through DHL, and Canadian orders are though FedEx.

How do I track my package?

Once your order leaves the warehouse you will be provided with an email that will have your tracking information to follow along with!

How long does shipping take within Canada?

Shipping within Canada takes 1-4 business days. Please check your tracking information for further information.

How long does shipping take to the USA?

Shipping to the United States takes 1-3 business days. Please check your tracking information for further information.

My package has not arrived? What do I do?

Please contact FedEx or DHL first as it is their responsibility to get the package to the consignee. Once an order leaves our warehouse a tracking number and shipping details are emailed to the customer. Once you have spoken to the shipping company, please contact info@sugarlashpro.com if you require further assistance. We will be able to assist with opening an investigation with the delivery company! (The time frame for an investagation is 1-8 buisness days)

Do you offer local pickup?

Sugarlash PRO is not currently offering Local Pick up.

What is your refund policy?

We can exchange any items if we receive the returned item within 14 days of receipt, unopened and in the original packaging.

Please note: Shipping and handling fees will apply.

Once we have received the return we will inspect the items to ensure it is eligible for re-sale.

Please allow 24 hours for re-processing. You will receive notification with shipping details once your new order has been processed. You will be provided with an exchange, or credit.

Order Cancellations

Please note all order adjustments, edits, and cancellations need to be made before 8:30 AM MST the following business day. After this time period the order will go out as is.

PO BOXES

We do not deliver to P.O boxes. All our packages are signature required to ensure that our products are getting to our customers safely. This protects your products from spoiling.

PAYMENTS
Paypal Payment

It can take several business days for your eCheck transfer to complete and the recipient can use the funds from your payment. Here are estimates based on which country your bank account is from:

U.S. - up to 4 Business days
Canada - up to 8 Business days
UK - up to 9 Business days
Australia - 7-8 Business days

Your eCheck payment does not appear in your recipient's balance until the transfer is complete.

If you have any further questions I would encourage you to contact PayPal directly for them to explain the timeline of clearance.

Do you offer payment plans?

Yes, Sugarlash PRO has partnered with Sezzle to provide a payment option for you at checkout!

What is Sezzle?

Buy now, pay later!

Sezzle will not have an impact on your credit — they do not perform hard credit checks. Instead, they perform "soft checks" by reviewing your credit score as part of their risk check.

Can you lower my invoice and put it as gift value?

We are unable to alter the pricing of our products and we must abide by the customs regulations in our customer’s regions. We apologize for any inconvenience this may cause.

PRO PRODUCTS
What makes Sugarlash PRO stand out?

Sugarlash PRO is committed to sourcing ethical and innovative products for eyelash applications. Whether we are visiting our factories in person around the globe to ensure safe working conditions and certified wages, or delving into the testing of ingredients  we aim to keep our lash products safe, sustainable, and ethical.

All lashes are double treated baked for curl retention and hold up even under super hot, humid weather and rough sleepers.

A few features about Sugarlash PRO lash products that are different than the rest!

- All Sugarlash PRO™ lashes are made with a synthetic semi-porous material which makes bonding to the natural lash easier and firmer (instead of a super slick lash extension).


- All Sugarlash PRO™ adhesives are extremely low fume and have over 6 weeks hold time.

- Sugarlash Society™ Retail , the Holy Grail of Lashes! A comprehensive lash care system for all lash types, extensions, lifted lashes, or all natural.

- SL Member ©, exlusive
access to collections including Salon Swag, 50% of Sugarlash PRO Society Retail line, a success hub, Pro Discounts, Academy Discounts and so much more!

- All lash products are tried and tested by CEO/Founder Courtney Buhler and her team of artists, and Product Development team.


- We offer ways to save you money like FREE SHIPPING on order minimums and our SL Member© program!

Is Sugarlash PRO Cruelty-free?

Sugarlash PRO does not test on animals or ask others to do so on our behalf.

Where are your products made?

Our Distribution Centre is in Canada. To avoid competitors going to our manufacturers we are not required to disclose our products country of origin.

Do you offer free samples?

We do not carry any FREE samples however if you go to our website sugarlashpro.com and create an account with us you will have access to all our products at wholesale price. We offer free shipping on minimum orders depending on where you are located. We do carry a Lift System Trial Kit! This can be purchased for $9.00 on our website.

If you have any further questions, please don't hesitate to ask.

Where do I locate the ingredients for my liquid?

Please contact info@sugarlashpro.com and a representative would be happy to assist with providing an SDS for reference!

Does your Set solution develop TINT?

Backed by a Hydrogen Peroxide base, SET can be mixed directly with your chosen TINT (your tint must require a hydrogen peroxide developer) which will significantly reduce your treatment times!

SET can be used on its own, with or without TINT.

What do you suggest to charge for a lash lift ?

In our area it is common to charge $80 CAD / $60 USD for a basic lift, and $120 CAD / $90 USD for a lift and tint but you can certainly charge what you feel is fair market value in your area. Add ons for Plump and Glaze are typically charged an additional fee of $10 - 20 CAD/USD per treatment.

Are your products latex-free?

All products are latex and formaldehyde-free.

SL Member©
How can I upgrade my tier?

Member Tiers can be upgraded at any time! Simply emailinfo@sugarlashpro.comto pay the difference between membership fees and instantly unlock your next level savings!

What are the SL Member© Perks?

PRO Discount
Receive between 10–25% off all PRO products for 12 months — instantly!

Sugarlash Society™
This ground-breaking retail line is the biggest thing to hit the lash industry in years. Available exclusively to members. Members shop at 50% OFF!

Academy Discount
Members receive 15–30% off all online course purchases including: Lash lift, Classic, Volume, Mega Volume, LashSTYLE and more!

Academy Credit
Our members receive up to $399 credit depending on tier towards an academy course.

Salon SWAG
Your brand + Our brand = head turning professionalism. Members get access to marketing supplies and more.

Success HUB
Ongoing member-only webinars, waivers and downloads, social media templates and more.

Dedicated Account Manager
VIP Members get assigned a success to assist with inventory levels, education guidance and customized support.

Coach Courtney
VIP Members receive 1 free call with Courtney Buhler annually

HOW DO I CANCEL MY MEMBERSHIP OR CANCEL MY RENEWAL?

The SL Member© fee will remain active for one year. Once you pay the membership fee, all benefits are active, therefore we will not provide a refund. If you would like to notify us that you will not be renewing your membership for the following year, please reach out toinfo@sugarlashpro.com.

Why should I sign up for SL Member©?

If you have a larger vision for your business, and feel constant anxiety about products, education, business development and the feeling of “am I doing this right?” The SL Member Program is for you! Designed to bring the most value to Lash Artists anywhere in the industry-this program aims to make artists confident, supported, and have a clear path to business growth.

Sugarlash Society™
What is Sugarlash Society Retail

The Holy Grail of Lashes!

Comprehensive lash care systems for all lash types: eyelash extensions, lifted lashes or all natural.

How many products per bundle?

All of our Sugarlash Society retail products are sold in either bundles of 4 or bundles of 12.

OTHER
Do you require me to send in my license?

We do not! Because we sell worldwide, and laws differ from place to place, it will not be required for you to send in your license.

Where are you located?

10802 82 Ave NW
Edmonton, AB
T6E 2B3
CANADA